Frequently Asked Questions

Do I need to create an account?

Yes. Creating an account makes it easier for you when you want to order a second time, you do not have to complete all the information again. Plus it also ensures that we certainly have all the details, so that nothing goes wrong. Your information will remain only in our possession and will not be disclosed to third parties.

When is VAT is applicable to me?

For each customer in Belgium VAT is charged. Customers who have a VAT number, can deduct the VAT from their VAT returns. For foreigners VAT is charged if you do NOT have a VAT number.

When do I pay and when will I receive my goods?

The goods are shipped only after we have received your payment. If you pay by debit/credit card, we send the goods immediately. If you pay by bank transfer, it may take several days before we receive the funds.

What is "payment on collection"?

"Payment on collection" means "payment upon pickup”. When you come to collect the goods yourself, you can pay on the spot. Please note that we can only receive cash or check, NO electronic payments

Is the amount for free shipping with or without VAT?

Shipping is free for purchases within Belgium from 150 euros excluding VAT.

How do I calculate the shipping costs?

Shipping costs are calculated automatically at the end of the order, but long before you have to confirm your order.

When I order silicone rubber, is the hardener included?

All products are available in kits (product + correct amount of hardener), but also separately. Pay close attention to what you order.

Can I return my goods?

Goods can only be taken back if they are still in original and closed packaging. You take care of the shipment yourself.

Where can I go with a complaint?

In case you have a complaint, you can contact us in the first instance. If you want to deal with it higher up, please visit the online dispute resolution http://ec.europa.eu/odr.