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Magento - Open Source eCommerce

Language: English Deutsch Nederlands

Frequent Asked Questions


Do I need to create an account?

Yes. Creating an account makes it easier for you when you want to order a second time, you do not have to complete all the information again. Plus it also ensures that we certainly have all the details, so that nothing goes wrong. Your information will remain only in our possession and will not be disclosed to third parties.


When is VAT is applicable to me?

For each customer in Belgium VAT is charged. Customers who have a VAT number, can deduct the VAT from their VAT returns. For foreigners VAT is charged if you do NOT have a VAT number.


When do I pay?

The goods are shipped only after we have received your payment. If you pay by credit card, we send the goods immediately. If you pay by bank transfer, it may take several days before we receive the funds.


What is "payment on collection"?

"Payment on collection" means "payment upon pickup”. When you come to collect the goods yourself, you can pay on the spot. Please note that we can only receive cash or check, NO electronic payments.


Is the amount for free shipping with or without VAT?

The shipping is free for purchases within Belgium from 300 euro excluding VAT. For neighbouring countries this from 400 euro excluding VAT.


How do I calculate the shipping costs?

Shipping costs are calculated automatically at the end of the order, but long before you have to confirm your order.


When I order silicone rubber, is the hardener included?

No, unless explicitly mentioned (e.g. a+b), are all products to be bought separately. Keep in mind that every silicone rubber needs its own hardener.